Lifetime Warranty Policy

We understand how important your jewelry is to you, which is why every piece from deruiterdr is built to last, backed by a lifetime guarantee.

What our Lifetime Warranty covers:

Our lifetime warranty protects you from manufacturing defects from the moment you receive your deruiterdr jewelry. If you experience any of the following issues, we'll fix it with a repair or replacement:

• Breakage, defective mechanisms or closures.
• Chains that break.
• Discoloration or deposits (outside normal use).
• Scratches (deeper than superficial wear).
• Gemstones that become loose.

Our promise to you:

Unlike other warranties, deruiterdr guarantees the quality of your jewelry for life. Should a replacement piece also have a defect (although this has not yet occurred), this piece will continue to be covered by the same warranty.

What our warranty does not cover:

• Non-jewelry products from deruiterdr .
• Claims with previously submitted photos.
• Lost or stolen items.
• Intentional damage or damage caused by third parties.
• Excessive wear.

Examples of excessive wear:

Jewelry that has been subject to extensive or repeated misuse and exhibits damage beyond what we cover under our manufacturing warranty.

How to file a claim:

To file a claim, please send a clear photo of the item, along with your order number and a description of the defect, to info@deruiterdr.nl . We will guide you through the next steps. Please note that claims without a photo cannot be processed.

Our Right to Deny Claims:

In order to continue to provide this value to our customers, we reserve the right to deny claims that do not meet our criteria for manufacturing defects or fall outside the scope of this warranty. This includes, in addition to the exclusions previously stated, claims that our team deems potentially false or fraudulent.