Orders placed before 18:00 CET (6 PM CET) on working days ship the same day from our own warehouse in the Netherlands. Delivery takes 1–2 working days within the Netherlands, 2 working days to Belgium and 2–3 working days to Germany. For the UK, the US and other countries, the delivery time is shown at checkout.

Shipping costs depend on your country and are shown at checkout before you pay. More details can be found on our shipping page.

Once your order has shipped, you will automatically receive a Track & Trace link by email. Use it to follow your order in real time until delivery. Check your spam folder too if you do not see it.

Contact us as soon as possible at info@deruiterdr.nl with your order number. If your order has not shipped yet, we can often still change or cancel it.

At DeRuiterDR your satisfaction comes first. Is the product not what you expected? You can easily return it within 90 days of receipt. As soon as we have received and checked your return, we refund the purchase amount within 5 working days. See the full explanation on our returns page.

Email info@deruiterdr.nl with your name, order number, the item you want to return and the reason. We will then send you the return instructions. More information is on the returns page.

Return shipping is at your own expense and depends on the shipping method you choose. We recommend a tracked method, so you can show that your return has reached us.

Our jewellery is made from high-quality stainless steel and finished with a strong gold layer. This means it does not discolour, is water resistant and is suitable for everyday wear.

Our jewellery is water, sweat and heat resistant — so it can take a knock. For the longest possible lifespan, we recommend limiting contact with perfume, creams and chemicals as much as possible.

Every product page has a size chart to help you choose the right size. Not sure? Feel free to contact us at info@deruiterdr.nl — we are happy to help.

Yes, you can exchange your jewellery for a different size, provided it is unworn and in its original packaging. Contact our customer service and we will help you with the exchange.

Clean your jewellery regularly with a soft, dry cloth. Avoid direct contact with perfume, hairspray and harsh cleaning products. Store it in the original packaging or a soft cloth when you are not wearing it — that way it stays as good as new for as long as possible.

Yes — we offer a lifetime warranty on all our jewellery. We believe in the quality of what we make. If something is wrong with your product, contact us and we will arrange a suitable solution (repair or replacement).

The warranty covers manufacturing defects such as broken chains, faulty clasps, discolouration outside normal use, deep scratches and loose gemstones. Excessive wear, intentional damage and lost items are not covered. The full terms can be found on our warranty page.

Send a clear photo of the defect together with your order number and a short description to info@deruiterdr.nl. We assess your claim within 1–3 working days and guide you through the next steps.