Returns
90 Days
Returns
You have 90 days to exchange or return your DeRuiterDR order. Simple, fast and hassle-free — the way we would want it ourselves when we shop.
90 Days to Decide
From the day you receive your parcel, you have 90 days to exchange or return.
Refund Within 5 Working Days
We process your return within 5 working days of receipt and refund the purchase amount.
Register by Email
One email to info@deruiterdr.nl with your order number and reason — we take care of the rest.
Return in 4 steps
No long forms, no mandatory portals. Your return is sorted in a few minutes.
Register Your Return
Email info@deruiterdr.nl with your name, order number, item and reason for return.
Open emailPack Your Return
Pack the item undamaged in its original packaging. Do not forget to include your name.
Send With Tracking
Send your parcel to the return address below — with proof of postage. Shipping costs are at your own expense.
Refund
Within 5 working days of receipt we refund the purchase amount to your account.
Send your parcel here
Always use a tracked shipping method so you can show that your return has arrived.
What should you keep in mind?
We want to refund you quickly. Check these conditions before you send your return — that way you avoid disappointment.
Not Worn
The jewellery may have been tried on, but not worn or visibly used.
Not Damaged
Returned in the same condition as you received it — without scratches or damage.
Original Packaging
Return your jewellery in the original packaging it was delivered in.
With Proof of Postage
Without proof of postage we cannot start an investigation into missing returns.
What do you get back?
Once we have received and approved your return, the purchase amount (excluding the original shipping costs) is refunded using the same method you paid with.
More questions about returns?
Can I exchange my jewellery instead of returning it? +
Yes. Mention in your email that you would like to exchange and state the new item you want. We will contact you to arrange the exchange smoothly.
Who pays for return shipping? +
Return shipping is at your own expense and depends on the shipping method you choose. We recommend a tracked method so you can show that your return has reached us.
Are the original shipping costs refunded? +
No. You get the purchase amount of the item back, excluding the original shipping costs you paid with your order.
When will I see my money back in my account? +
We process the refund within 5 working days of receiving your return. Depending on your bank or payment method, it can take another 1–3 working days before the amount is visible.
What if my return does not meet the conditions? +
If a return comes back damaged, worn or not in its original packaging, we may reject it. In that case we will contact you to discuss the options.
What if my return gets lost in transit? +
Without proof of postage we unfortunately cannot start an investigation into missing returns and cannot issue a refund. That is why we always recommend a tracked method.
Do I need a returns form? +
No. Simply include your name, order number, the item and the reason for return in your email. Also write your name on or in the parcel, so we can see straight away that it is yours.
Ready to start your return?
One email is enough. We will guide you from there and make sure your return goes smoothly.